You might know where ‘that yellow house on the left’ is or the unnamed street across from the river, but paramedics trying to reach the person in need do not.
In an emergency, it’s critical that our team can find you when you need help the most. Sometimes, identifying a caller’s exact location over the phone is difficult. There might be no easily identifiable landmark, address or postcode to establish exactly where an incident is taking place. This can result in valuable minutes being lost.
To help us find you faster, ER24 is now fully enabled to respond to any what3words address in South Africa.
what3words is the easiest way to talk about location. Every 3m square in the world has a unique what3words address. Now every precise location – the specific entrance of a shopping mall, a remote hiking trail, or even the front entrance of your home – has a simple and accurate address made of just three words.
Callers can use the free what3words app to provide ER24 Contact Centre agents with the what3words address of their emergency. We will then be able to pinpoint your exact location.
Call ER24 on 084 124 for any medical emergency!