privacy policy

Privacy Policy

This Statement of Privacy applies to the Elite Protect and its mobile app. Website and governs data collection and usage. By using the Elite Protect and its mobile app website, you consent to the data practices described in this statement. Elite Protect and its mobile app is owed and operated by Crime Pro Security Pty Ltd and is herein referred to Crime Pro Security

INTRODUCTION

We assure you that your personal information will be treated confidentially. If we have a duty to disclose your personal information in order to comply with a legal request or to enforce any regulation stated in our Terms and Conditions policy, we will do so at our own discretion. By using the Elite Protect and its mobile app website, you consent to the data practices described in this statement.

Our Privacy Policy applies to all current and former customers and may change from time to time. When you read our Privacy Policy, you will learn how we collect, process and use your personal information.

SECURITY, CONFIDENTIALITY AND DATA INTEGRITY

We at Crime Pro Security value your personal information just like you. Therefore, we take all precautionary steps to protect this from misuse, loss or unauthorised alteration. We have developed a server that stores all your personal information on a database.

As the Internet is not a secure medium of communication, Crime Pro Security cannot guarantee the security of any information you put on our website or send to us via the Internet. Crime Pro Security are not, and will not be, responsible for any damages you or others may suffer as a result of the loss of confidentiality of any such information. To minimise the possible risks associated with the provision of personal data.

By agreeing to our Terms and Conditions you permit us to contact you about services or products which we believe you may be interested in, offered by us, companies in our group.

PERSONAL INFORMATION AND COLLECTION OF DATA

What is personal information?
It is information that identifies you and which relates to all your details.

How do we collect your personal information? 
We collect your personal information from the data you provide on the online application form or telephonically. We use this information for various purposes, including, but not limited to, our products and services.

Crime Pro Security collect personally identifiable information, such as your email address, name, home or work address or telephone number, and all your financial particulars. Crime Pro Security also collect anonymous, demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favourites.

Information about your computer hardware and software are also automatically collected by Crime Pro Security. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by us for the operation of our services, to maintain quality of our services, and to provide general statistics regarding use of the Elite Protect and its mobile app website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the Crime Pro Security public message boards, this information may be collected and used by others. Crime Pro Security encourage you to review the privacy statements of websites you choose to link to from Elite Protect and its mobile app, so that you can understand how those websites collect, use and share your information.

SHARING OF DATA FOR SERVICE PROVISION

We share the data you submit with third parties involved in the process of providing the emergency services you request, such as SAPS, emergency personnel,your selected contacts. We have trusted relationships with these carefully selected, third parties who perform services on our behalf. All service providers are bound by agreement to maintain the confidentiality and security of your personal information, and are restricted in their use thereof as per this Privacy Policy.

DIRECT MARKETING

We will provide you with information about our new products, promotions, special offers and other information which we think you may find interesting. We may send you such information via email, mail, telephone or sms in accordance with the information you have provided us with. We will continue to provide you with marketing material through specific methods of communication. This is a free service sent to you from our marketing department.

USE OF COOKIES

The Elite Protect and its mobile app website uses ‘cookies’ to help you personalise your online experience.

OPTING OUT

Should you wish to ‘Opt Out’ from receiving the above communications, simply click on the unsubscribe link or email us at customerserv@eliteprotect.co.za.

CHANGES TO THIS POLICY

Crime Pro Security will occasionally update this Privacy Policy to reflect company and customer feedback. Crime Pro Security encourage you to periodically review this policy to be kept informed of how we are protecting your information.

CONTACT INFORMATION

Crime Pro Security welcome your comments regarding this Privacy Policy. If you believe that we have not adhered to this policy, please contact Crime Pro Security at customerserv@eliteprotect.co.za.

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