Netcare 911’s 24-hour national emergency operation centre (EOC) is the nerve cen…

Netcare 911’s 24-hour national emergency operation centre (EOC) is the nerve centre of our business. Based at our head office in Sunninghill, Gauteng, the EOC provides a single point of access to the full range of pre-hospital medical assistance services offered by Netcare 911 as well as to the other healthcare services offered by the Netcare Group, including its extensive network of Netcare hospitals in South Africa.

This seamless service delivery to the South African public, medical scheme members, corporate clients, South Africans travelling abroad and visitors to South Africa and Africa as well as to people living on the African continent and rim countries, is achieved through a close working relationship between client services, jet air ambulance and helicopter emergency medical services, a global network of associated service providers and Netcare’s in-hospital case managers.

The EOC receives thousands of national and international calls per month. These calls are for emergency medical evacuations either by road or air, inter-hospital transfers, medical advice offered by registered nurses through Netcare 911’s Health-on-Line service and general enquiries.

Technology
The EOC utilises cutting-edge location and dispatch technology in order to:

rapidly identify a patient’s location by populating the user’s GPS coordinates;
automatically selecting the 15 emergency vehicles nearest to the scene of the incident or accident;
remotely route the ambulance and/or rapid response vehicle to the scene through a personal navigation device; and
speed up call management through the use of voiceless communication.
https://www.netcare911.co.za/Pr…/Emergency-operations-centre

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